Explore IT Solutions and Services from Matrix-NDI in Plymouth, MN

Voice
Applications

We know communication is the key to any business. You need to be able to reach people not only in the office next to you, but around the world. Matrix-NDI offers customizable voice applications that keep your business connected and save you money, without having to deal with the large phone manufacturers.

 

Public Cloud:

Matrix-NDI Hosted Voice:

Matrix-NDI Hosted Voice is our UCaaS solution providing the business telephony, messaging and mobility your users need.  We provide easy-to-use administration tools for users and devices anywhere, anytime. With the white glove approach, Matrix-NDI takes care of everything.  We provide a reliable, up-to-date system that is ideal for business who want all the latest features and options without having to manage on-site hardware.  During the implementation process, we provide a solution discovery to uncover applications currently in use or those that may enhance your business or provide end user productivity gains.  Upon installation, maintenance along with moves, additions and changes will be handled by Matrix-NDI’s personnel. Matrix-NDI makes supporting multiple offices easy by eliminating the need to manage maintenance and service contracts.

 
 

Costs:

Matrix-NDI provides an all-inclusive package for your organization that includes a low, upfront cost and a monthly fee per user.

Scalability:

Our Matrix-NDI Hosted Voice is compatible to organizations of all sizes.   Purchased or leased IP phones are part of an existing service plan and can be integrated into the new phone system quickly and easily.

Managed Services:

There is no need for a managed services contract as all expenses are conveniently included in your monthly price.

Third Party:

For the more advanced and global projects. Matrix-NDI has partnered with industry leading-companies Ring Central, 8×8, Masergy,and many more, to bring you the very best in all Hosted Voice solutions.

Contact Center:
Matrix-NDI Hosted Voice provides a CCaaS for customers with voice centric call center routing requirements including reporting for typical key performance Indicators (KPIs), basic recording needs and agent monitoring requirements.  Through our vast partnerships with best-of-breed providers, we also provide fully comprehensive omni-channel customer routing for voice, email, fax and chat along with robust integrations to top CRM software packages and advanced reporting analytics and reporting.

On-Premise Private Cloud:

Matrix-NDI On-Premise Solution:

A premise based Voice solution, is a voice server or software loaded on the customer Virtual Server Stack.  Physical phones are stationed throughout your location with the capability to route through a traditional phone company, as well as over the internet.

Costs:

Matrix-NDI provides an all-inclusive package for your organization that includes the option of buying or leasing phones.

Scalability:

The on-premise Voice solution can be scaled from small to large, and can be installed in any environment, including VMware.  This type of solution accommodates growth and adds the possibility of added features.

Managed Services:

Professional service agreements can cover emergency services as well as reduce any unbudgeted costs.   These agreements can also include professional services work, such as any necessary moves, adds, changes, or designs.

“Matrix Communications has provided solutions and services for our organization since 1999. From front-line engineering and account management to behind-the-scenes technical expertise and support; we appreciate and have a high regard for the entire Matrix account team.Matrix has an in-depth knowledge of our environment, and understanding of how we do business; which only heightens the level of service they provide. We appreciate how Matrix prioritizes all customers’ needs, customizes programs for us and always stands behind their promise to deliver.”

-Rick Jordan – IT Manager – Customer since 1999

St. Paul Public Housing Agency