Matrix-NDI provides an all-inclusive package for your organization that includes a low, upfront cost and a monthly fee per user.
Our Matrix-NDI Hosted Voice is compatible to organizations of all sizes. Purchased or leased IP phones are part of an existing service plan and can be integrated into the new phone system quickly and easily.
There is no need for a managed services contract as all expenses are conveniently included in your monthly price.
For the more advanced and global projects. Matrix-NDI has partnered with industry leading-companies Ring Central, 8×8, Masergy,and many more, to bring you the very best in all Hosted Voice solutions.
Matrix-NDI Hosted Voice provides a CCaaS for customers with voice centric call center routing requirements including reporting for typical key performance Indicators (KPIs), basic recording needs and agent monitoring requirements. Through our vast partnerships with best-of-breed providers, we also provide fully comprehensive omni-channel customer routing for voice, email, fax and chat along with robust integrations to top CRM software packages and advanced reporting analytics and reporting.
On-Premise Private Cloud:
Matrix-NDI On-Premise Solution:
A premise based Voice solution, is a voice server or software loaded on the customer Virtual Server Stack. Physical phones are stationed throughout your location with the capability to route through a traditional phone company, as well as over the internet.
Matrix-NDI provides an all-inclusive package for your organization that includes the option of buying or leasing phones.
The on-premise Voice solution can be scaled from small to large, and can be installed in any environment, including VMware. This type of solution accommodates growth and adds the possibility of added features.
Professional service agreements can cover emergency services as well as reduce any unbudgeted costs. These agreements can also include professional services work, such as any necessary moves, adds, changes, or designs.