Explore IT Solutions and Services from Matrix-NDI in Plymouth, MN

National
Deployments

Matrix-NDI will help design, install and maintain your project no matter the size.

 

Our National Operations Center is located in Plymouth, Minnesota. We will work with you to design, install and maintain your project. Our goal is to always complete your project on time and within budget. Our experienced staff has knowledge in meeting the needs of clients who require large scale rollouts with aggressive timeframes while adhering to a defined budget and customer specifications.

 
 

  • Consistent Delivery Nationwide
  • Daily and Weekly meetings and status reporting
  • Single Point of Contact
    • NDI assigns a single project manager who will manage and coordinate your project from beginning to end.
  • Site Surveys and Evaluations
  • Quality and Issue Management
    • NDI employs technicians that are trained to recognize and resolve issues that arise to make certain that your project is done on time, and without incident.
    • NDI certifies and trains our staff so you can be assured our work will be complete, to specifications and adheres to industry best practices.

Project Deployment

NDI is in constant contact with our field workforce, monitoring and interacting with them throughout the installation or maintenance process. If issues arise at a job site, we will immediately document them and resolve the situation, as well as inform you of the situation immediately. NDI provides easy-to-understand daily updates that incorporate detailed information about the status of each project.

Development of Customer Standards

Having proven standards and meeting the required specifications of today’s technology needs are essential to achieving our customer’s business goals.  We leverage our experience to assist our customers in defining and implementing corporate standards and monitoring compliance.

  • Wiring specifications and standards
  • Closet Layout
  • Faceplate Configuration
  • Brand and Manufacturer Selection
  • Warranty

Installation and Service

Rest assured with our highly trained personnel, focus on customer service, and years of experience.  Your installation and daily service requests will be handled promptly, with a high degree of professionalism.

  • Moves, Adds and Changes (MACS) services
  • Manufacturer certified technicians and installers
  • NDI/OSHA safety trained
  • Responsiveness to critical and time-sensitive requests

“Matrix has been a key partner of The Lutheran Home Association (TLHA) since 2008.The Matrix Team considers the needs of our residents and our organization every step of the way. They have played major roles in planning, deployment and management of our voice and data networks. Recently we worked with Matrix to convert all of our sites to Hosted Voice. Matrix was also instrumental in helping us recover quickly when our data center was struck by lightning. The whole team has been great to work with and we look forward to working with them in the future.”

The Lutheran Homes Association

IT Department & Phone Implementation Team, Customer since 2008