Explore IT Solutions and Services from Matrix-NDI in Plymouth, MN

National
Deployments

Matrix-NDI will help design, install and maintain your project no matter the size.

 

Our National Operations Center is located in Plymouth, Minnesota. We will work with you to design, install and maintain your project. Our goal is to always complete your project on time and within budget. Our experienced staff has knowledge in meeting the needs of clients who require large scale rollouts with aggressive timeframes while adhering to a defined budget and customer specifications.

 
 

  • Consistent Delivery Nationwide
  • Daily and Weekly meetings and status reporting
  • Single Point of Contact
    • NDI assigns a single project manager who will manage and coordinate your project from beginning to end.
  • Site Surveys and Evaluations
  • Quality and Issue Management
    • NDI employs technicians that are trained to recognize and resolve issues that arise to make certain that your project is done on time, and without incident.
    • NDI certifies and trains our staff so you can be assured our work will be complete, to specifications and adheres to industry best practices.

Project Deployment

NDI is in constant contact with our field workforce, monitoring and interacting with them throughout the installation or maintenance process. If issues arise at a job site, we will immediately document them and resolve the situation, as well as inform you of the situation immediately. NDI provides easy-to-understand daily updates that incorporate detailed information about the status of each project.

Development of Customer Standards

Having proven standards and meeting the required specifications of today’s technology needs are essential to achieving our customer’s business goals.  We leverage our experience to assist our customers in defining and implementing corporate standards and monitoring compliance.

  • Wiring specifications and standards
  • Closet Layout
  • Faceplate Configuration
  • Brand and Manufacturer Selection
  • Warranty

Installation and Service

Rest assured with our highly trained personnel, focus on customer service, and years of experience.  Your installation and daily service requests will be handled promptly, with a high degree of professionalism.

  • Moves, Adds and Changes (MACS) services
  • Manufacturer certified technicians and installers
  • NDI/OSHA safety trained
  • Responsiveness to critical and time-sensitive requests

“Matrix Communications has provided solutions and services for our organization since 1999. From front-line engineering and account management to behind-the-scenes technical expertise and support; we appreciate and have a high regard for the entire Matrix account team.Matrix has an in-depth knowledge of our environment, and understanding of how we do business; which only heightens the level of service they provide. We appreciate how Matrix prioritizes all customers’ needs, customizes programs for us and always stands behind their promise to deliver.”

-Rick Jordan – IT Manager – Customer since 1999

St. Paul Public Housing Agency