Explore IT Solutions and Services from Matrix-NDI in Plymouth, MN
IT Solutions and Services from Matrix NDI in Plymouth, MN

Managed IT
Services

Your IT infrastructure is responsible for moving the data that sustains your business.

 

IT Services

Application delays frustrate your employees. Worse, your employees may struggle to do their jobs because of these delays. With Managed IT Services, Matrix-NDI will optimize and maintain your network and bandwidth. This ensures the most efficient and effective use of your resources. Plus, your employees will love it! As an IT provider based out of Minneapolis, our team can be on-site to solve immediate issues, while also offering unlimited remote support. With our help, you can focus on your business while we focus on your IT.

Our IT Management Services are a great fit with our Infrastructure Support services. Keep your IT and voice services under one roof!

 
 

Remote Monitoring  

  • PacketTrap – ping up/down status, bandwidth, CPU and memory reports, high utilization threshold alerting, remote device access, etc.  Customer has access to all monitoring and reporting tools and can customize the interface to display specific information.

Hardware Sparing – Replacement

  • Leverages limited lifetime manufacturer warranty.
  • Returns customer to operational state after a device failure. When possible, we will use a replacement unit from our spare device pool, replace and reconfigure the unit to get the customer back up and working.
  • Matrix-NDI technicians will provide support on affected device under coverage, mitigate the hardware failure, open a support case with manufacturer, create the RMA and coordinate the shipping, reconfiguration of the device, and installation of the new unit at the customer site according to their approved maintenance window
  • We take responsibility to package and ship the failed unit back to the manufacturer.

Remote subject matter expert

  • We will assist with customer questions in regards to network outage, slowness, basic configuration questions (20 min. or less), basic Tier 1 support for the customer on devices under coverage.

Configuration changes, adds, moves, upgrades, etc.

IT Solutions and Services from Matrix NDI in Plymouth, MN

“Customer since 2012 Matrix Communications, Inc. has been a strategic partner of ISD #197 the past several years. We turn to Matrix to design, deploy and support our voice, wired and wireless networks. We were looking for one partner who could deliver on all of our IP Telephony, data networking and wireless needs. Matrix brings a long-term history of integrating, supporting and designing these technologies. Their tenured sales and operations team exceeded our expectations and delivered on aggressive timeframes. We –

-Dave Sandum, Director of Technology & Tom Helfman, Systems Administrator 

West St. Paul, Mendota Heights, Eagan Area Schools