Explore IT Solutions and Services from Matrix-NDI in Plymouth, MN

Managed IT
Services

Your IT infrastructure is responsible for moving the data that sustains your business.

 

IT Services

Application delays frustrate your employees or worse, keep them from adequately doing their job. Matrix-NDI can ensure your network and bandwidth are being used effectively and efficiently. As an IT provider based out of Minneapolis, our team can be on-site to solve immediate issues, while offering unlimited remote support so you can focus on your business and we can focus on your IT.

 
 

Remote Monitoring  

  • PacketTrap – ping up/down status, bandwidth, CPU and memory reports, high utilization threshold alerting, remote device access, etc.  Customer has access to all monitoring and reporting tools and can customize the interface to display specific information.

Hardware Sparing – Replacement

  • Leverages limited lifetime manufacturer warranty.
  • Returns customer to operational state after a device failure. When possible, we will use a replacement unit from our spare device pool, replace and reconfigure the unit to get the customer back up and working.
  • Matrix-NDI technicians will provide support on affected device under coverage, mitigate the hardware failure, open a support case with manufacturer, create the RMA and coordinate the shipping, reconfiguration of the device, and installation of the new unit at the customer site according to their approved maintenance window
  • We take responsibility to package and ship the failed unit back to the manufacturer.

Remote subject matter expert

  • We will assist with customer questions in regards to network outage, slowness, basic configuration questions (20 min. or less), basic Tier 1 support for the customer on devices under coverage.

Configuration changes, adds, moves, upgrades, etc.

“Matrix has been a key partner of The Lutheran Home Association (TLHA) since 2008.The Matrix Team considers the needs of our residents and our organization every step of the way. They have played major roles in planning, deployment and management of our voice and data networks. Recently we worked with Matrix to convert all of our sites to Hosted Voice. Matrix was also instrumental in helping us recover quickly when our data center was struck by lightning. The whole team has been great to work with and we look forward to working with them in the future.”

The Lutheran Homes Association

IT Department & Phone Implementation Team, Customer since 2008