Explore IT Solutions and Services from Matrix-NDI in Plymouth, MN

Managed IT
Services

Your IT infrastructure is responsible for moving the data that sustains your business.

 

IT Services

Application delays frustrate your employees or worse, keep them from adequately doing their job. Matrix-NDI can ensure your network and bandwidth are being used effectively and efficiently. As an IT provider based out of Minneapolis, our team can be on-site to solve immediate issues, while offering unlimited remote support so you can focus on your business and we can focus on your IT.

 
 

Remote Monitoring  

  • PacketTrap – ping up/down status, bandwidth, CPU and memory reports, high utilization threshold alerting, remote device access, etc.  Customer has access to all monitoring and reporting tools and can customize the interface to display specific information.

Hardware Sparing – Replacement

  • Leverages limited lifetime manufacturer warranty.
  • Returns customer to operational state after a device failure. When possible, we will use a replacement unit from our spare device pool, replace and reconfigure the unit to get the customer back up and working.
  • Matrix-NDI technicians will provide support on affected device under coverage, mitigate the hardware failure, open a support case with manufacturer, create the RMA and coordinate the shipping, reconfiguration of the device, and installation of the new unit at the customer site according to their approved maintenance window
  • We take responsibility to package and ship the failed unit back to the manufacturer.

Remote subject matter expert

  • We will assist with customer questions in regards to network outage, slowness, basic configuration questions (20 min. or less), basic Tier 1 support for the customer on devices under coverage.

Configuration changes, adds, moves, upgrades, etc.

“Matrix Communications has provided solutions and services for our organization since 1999. From front-line engineering and account management to behind-the-scenes technical expertise and support; we appreciate and have a high regard for the entire Matrix account team.Matrix has an in-depth knowledge of our environment, and understanding of how we do business; which only heightens the level of service they provide. We appreciate how Matrix prioritizes all customers’ needs, customizes programs for us and always stands behind their promise to deliver.”

-Rick Jordan – IT Manager – Customer since 1999

St. Paul Public Housing Agency