Explore IT Solutions and Services from Matrix-NDI in Plymouth, MN

Design
Engineering

 

Design

Every successful project begins with an examination of critical needs and objectives. Matrix-NDI understands the importance of meeting with you to discover your application technology requirements to engineer the best solution to fit your business.  We conduct a complete assessment of your current environment and ask the right questions to have a clear understanding of where you would like the technology investment to take you. Our engineers possess the skills to create customized solutions for Voice Applications, IT Services, Facial Recognition, and Cloud Services. We combine and implement our expertise in these areas to create a complete communication solution.

 
 

Planning Phase:

Matrix-NDI Engineers, Technicians, Project Managers, and Sales personnel will all be involved to ensure a successful project development and installation. Our team will assist in planning the installation of any solution such as floor plans, drafting implementation plans, collecting carrier bills and much more.

Physical Installation Phase:

An efficient, physical installation, no matter how large the project, is very important to Matrix-NDI.  During this phase, our solution is implemented into your environment by our technical experts, who on average have a tenure of 14 years experience in this industry.

Training and Support:

After the solution is installed, Matrix-NDI personnel provide detailed,  hands-on “first day” support activities. The Matrix-NDI team is available to field questions that come in from end users, provide additional training and finish installing miscellaneous items that could not be pre-installed. Our certified technicians will be there with your team, fully supporting the solution implementation and tending to the additional items that arise.  Matrix-NDI values long term partnerships with our customers. Our full-service hand-off from installation to our support teams, eases the transition and sets our customers up for long term success.

“Matrix has been a key partner of The Lutheran Home Association (TLHA) since 2008.The Matrix Team considers the needs of our residents and our organization every step of the way. They have played major roles in planning, deployment and management of our voice and data networks. Recently we worked with Matrix to convert all of our sites to Hosted Voice. Matrix was also instrumental in helping us recover quickly when our data center was struck by lightning. The whole team has been great to work with and we look forward to working with them in the future.”

The Lutheran Homes Association

IT Department & Phone Implementation Team, Customer since 2008