Matrix-NDI Engineers, Technicians, Project Managers, and Sales personnel will all be involved to ensure a successful project development and installation. Our team will assist in planning the installation of any solution such as floor plans, drafting implementation plans, collecting carrier bills and much more.
Physical Installation Phase:
An efficient, physical installation, no matter how large the project, is very important to Matrix-NDI. During this phase, our solution is implemented into your environment by our technical experts, who on average have a tenure of 14 years experience in this industry.
Training and Support:
After the solution is installed, Matrix-NDI personnel provide detailed, hands-on “first day” support activities. The Matrix-NDI team is available to field questions that come in from end users, provide additional training and finish installing miscellaneous items that could not be pre-installed. Our certified technicians will be there with your team, fully supporting the solution implementation and tending to the additional items that arise. Matrix-NDI values long term partnerships with our customers. Our full-service hand-off from installation to our support teams, eases the transition and sets our customers up for long term success.